Refund Policy

All returns require an approval before we will refund or exchange your items. To have your return approved, send an email within 72 hours of receiving the undesired order to returns@eyespyoptical.com. In this email, please include your name, order number and reason for the return.

If a refund is desired, all frames approved for return must be received by Eye Spy Optical in unworn condition and in original packaging within 7 days of return approval. Any approved returns received after this period will be eligible for store credit only, along with a daily 10% restocking fee, after the 7-day approved return time window.